CDAC Courses Lesson 3 Quiz

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Question 1 of 4

1. Question
What option would you choose to make this sentence easier for most people to understand?

“After your appointment you are required to complete the questions in this questionnaire and then inform the receptionist whether or not you want a follow up appointment”
- When you are done here, you need to complete a questionnaire and schedule another appointment with the receptionist.
- Before you go, please answer the questionnaire and then inform the receptionist if you need a follow-up appointment
- Can you answer the questions on this form? (Reviews the questionnaire and waits for person to respond). Would you like another appointment? (Waits for person to respond)
- This questionnaire needs to be completed before you go and we will need if you want another appointment over the next few months because we get booked up very quickly.
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Question 2 of 4

2. Question
You need to explain that a company is downsizing due to recession.

How might you do that for someone who has difficulty understanding these concepts?
- (Name of company) is going to be smaller. (Waits to see if person understands before proceeding). It can’t pay everyone who works there. (Do you understand?) Some people may lose their jobs. (Do you understand?)
- The business is letting go staff due to the recession.
- The company has to reduce its staff due to the downturn in the economy.
- All of the above
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Question 3 of 4

3. Question
What might you do when speaking with a person who has a mild hearing loss?
- Face the person when you are speaking to them
- Ask them to teach you some sign language
- Speak loudly and very slowly
- Suggest they get a hearing aid
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Question 4 of 4

4. Question
When a person is not understanding what is being said they might:
- Look confused
- Respond inappropriately
- Agree with everything that you say
- All of the above
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Lesson 3 Quiz

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Supporting people to understand what is being said

People who have difficulty understanding

When a person has difficulty understanding

Recognizing when a person may not understand

Supporting a person to understand what is being said

Assisting a person to understand what is being said

Extra support for a person to understand what is being said

Lesson 3 Resources

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