Making your services accessible for people with communication disabilities

What is this course about?

This introduction session gives you an overview of things to consider when making your services communication accessible for people who have speech, language and communication disabilities, that are not caused primarily by hearing loss.

Who can take this course?

This course is for you, if your work involves:

  • communicating with the public in face-to-face interactions, or over the telephone
  • producing written information and forms
  • hosting meetings, public consultations, conferences, workshops, and educational events.

What will you learn in the course?

You will learn about:

  • People who have communication disabilities
  • Communication barriers
  • Communication accommodations and supports
  • Communication assistance database
  • Communication access symbol

Who are the instructors?

The instructors are people who have communication disabilities.

How is the course provided?

  • The course is online in English and French.

How do you take the course?

  • You must register (below) to take the course
  • You need a computer, or tablet and a good internet connection.
  • You need an email address to take the course.
  • It takes approximately an hour to complete the course.
  • You do not have to take the session at one time.
  • You can email questions to our help line at any time.

What do you get by taking the course?

You will get a certificate of attendance for this introduction session.

On completion, participants are encouraged to take our e-learning modules which provide more specific job related information on communication access at  These modules take approximately 2 hours to complete. A certificate of attendance is provided.

If you have questions, please email Shelley Deegan, CDAC moderator at

Course is available: Sept 24, 2018 until January 31, 2019